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Order Status

When viewing your orders through your account, the following information can be used to help you determine what the current status of your order is.

  • Awaiting Fulfillment: Your order has been submitted to Hitec Sales staff for processing.
  • Completed: Your order has been processed by a Hitec Sales team member and has been submitted to our warehouse to process for shipping.
  • Shipped: Your order has been shipped from the Hitec warehouse, accompanying tracking information will be sent to the email provided with your order.
  • Refunded: Your order has been refunded by a Hitec Sales staff member, please contact Hitec Sales for further information.
  • Cancelled: Your order has been cancelled by a Hitec Sales staff member, please contact Hitec Sales for further information.
  • Awaiting Pickup: You have selected to have your order held for Will Call and is awaiting to be picked up at our Poway Office. Please see Will Call for further information.

Contact

You can contact the Hitec Sales team anytime Monday through Friday, 8AM – 4 pm PST: